Protect Your Identity
Consumer Awareness is the key to protecting your privacy and security. Click on one of the topics below to learn more.
Report Problems with Your Account
Lost or Stolen Debit Card
If you have lost or believe your debit card has been stolen, please be sure to report it right away. The longer you wait, the greater the chances are that your card can be used in a fraudulent manner.
To report a lost or stolen First Jackson Bank debit card, call 1-800-264-5578.
Debit Card Fraud
Various methods can be used to illegally capture the information from the magnetic strip on the back of your debit card. One way is by inserting an electronic device (a skimmer) into an existing card reader. These devices are now being discovered on gas pumps, ATMs, and other places where you might insert or swipe your card. Fraudsters have even been known to replace an entire device or mount a false-front panel in an attempt to skim your debit card information. Used in conjunction with a tiny hidden camera, they then have everything they need to use your account.
Here are a few tips to help protect yourself against debit card fraud.
- Be more aware of your environment when using your debit card.
- Use ATMs at banks as they may be safer than those found at other locations. Remember, most banks are experienced with matters of security.
- Be wary of ATM or payment machines that appear altered.
- Examine the card slot to see if it appears raised. If it appears to be raised, fraudsters may have inserted a card skimmer.
When entering your PIN number, cover the keypad with your other hand.
Fighting Fraud with Multi-Factor Authentication
At First Jackson Bank, knowing YOU is key to protecting your accounts and your personal information. First Jackson Bank utilizes state-of-the-art technology like Multi-Factor Authentication (MFA) to help deter fraud and ensure you, and only you, have access to your accounts. Sometimes referred to as 2-step authentication, MFA is a multi-step security process that’s used to verify your identity. Here’s an example of MFA you’re likely already familiar with.
Using your bank card at an ATM is a great example of MFA. Possessing and inserting your unique bank card into the ATM machine is the first step in identifying you as a First Jackson Bank customer. But as you know, simply inserting or swiping your card is not enough to gain access to your account. After all, anyone could have found or stolen your card, right? That’s why a second authentication step is required.
The second step in the MFA authentication process is entering your PIN number – a number that only you should know. With MFA, only when you have entered your unique bank card AND ALSO your correct PIN number are you given access to your account and the ability to conduct banking transactions.
Just like MFA protects your bank account from unauthorized access at ATMs, MFA is also used to protect your NetTeller account from online scammers and hackers. Most of the time you won’t even notice MFA, but rest assured it is working hard behind the scenes to protect your account.
For security reasons, First Jackson Bank cannot divulge exactly how or when MFA works with NetTeller. When NetTeller’s MFA is triggered, you will be asked to provide additional information. One way NetTeller’s MFA attempts to prove your identity is with “challenge questions” – questions and matching answers that only you, the account holder, would know. With Multi-Factor Authentication, First Jackson Bank provides one of the highest standards of protection for your funds and private information.
MAIN OFFICE LOCATION
First Jackson Bank
43243 US Hwy 72
Stevenson, AL 35772
Customer Service: 256-437-2107
Toll Free: 1-888-950-2265